Delete your WiCam account
Last updated:
You can delete your WiCam account yourself, from inside the app. If you no longer have the app installed or cannot sign in, you can ask us to delete it for you.
This page exists so that account deletion can be reached from the web, without installing the app — a requirement of the Google Play and Apple App Store developer policies.
Option 1 — in the app
- Open WiCam and go to the Settings tab.
- Tap Delete account.
- Confirm. The account is closed immediately.
Option 2 — ask us to delete it
If you cannot sign in, or you have already removed the app, email privacy@wicam.app from any address and include:
- the phone number on the account, in full, and
- the word “delete” in the subject line.
We will send a one-time code to that phone number to confirm the request is really yours — we cannot delete an account on the word of an email alone. Once you confirm, we complete the deletion within 30 days, and usually within a few working days.
What gets deleted
The following data is cleared when your account is deleted:
- Basic user information
- Family information
- Device binding information
- Device sharing information
- Device settings information
- Device automation information
- Device context information
- Bound speakers and other third-party device information
- Historical push messages
- Order information
- The current user’s local data
- Other related data
You can register again after your account is deleted.
What stays, and why
The warranty on each camera stays with the camera, not with you. A camera’s warranty keeps its original start and end date so that whoever owns it next — including you, if you register it again — gets the remainder. Deleting your account does not shorten or cancel a camera’s warranty.
We also keep the ownership-event log for each camera: the record of when it was registered, released or transferred. That record is how a warranty claim is settled, so it survives deletion of the account that appears in it.
Footage is not ours to delete. Recordings live on the camera’s microSD card and on any clips you downloaded to your phone. To remove those, format the card from the app before you delete your account (Camera Settings → Format SD card), and delete downloaded clips from your phone’s gallery. Registered faces are stored on the camera too — clear the face library from the app if you want them gone.
This cannot be undone
Deletion is permanent. Signing in again with the same phone number creates a new, empty account; it does not restore the old one, and your cameras will need to be added again.